Managed IT solutions gain momentum

The alarm went off at 4 a.m. when Bluewater Managed Services employees lost connectivity to a client’s only server.
After reaching the business owner, the Bluewater team, the technology service arm of SpringPoint Technologies, 4785 E. 91st St., Ste. 250, was able to get into the business and repair the problem. By 7:25 a.m., as they stepped out the door, they met the first employees arriving for the day.
“Otherwise, they would have showed up, their system would have been down, and the company would have lost productive work time,” said Travis Short, president and chief executive of Bluewater.
This is an example of how technology service companies expand their availability to a 24/7 basis in more locations across Tulsa.
After a difficult year, information technology companies are beginning to see more economic activity, Short said.
“A year ago at this time we wondered if anyone was alive out there,” Short said. “Our business saw a 31.7 percent growth in the second half of the year over the first half.”
Companies are beginning to re-invest in technology after spending more than a year cutting IT budgets and spending only where absolutely necessary, said John Marino, president of Waterfield Technologies.
“So, this is good news for our sector, but companies will remain cautious in their spending, and internal competition for investment will remain tight,” he said. “Given the scars of the past few years, we believe that technologies which support cloud-based computing and (remote)-based delivery will become increasingly more popular.”
That increased reliance on Web-based systems has started a transition, said Gary Crouch, president of CS3 Technology, 5272 S. Lewis Ave., Suite 100.
“Systems are not focused on a corporate location — all of the information will be available to everyone within an organization that might benefit from the data,” he said.
Remote access maintenance provides the service while limiting the required capital for deployment, Marino said.
“In addition, cloud-based offerings will afford greater flexibility for companies unsure about the future economic state — allowing them to quickly enter and deploy solutions — with limited risk and limited capital investment,” Marino said.
The way it is
In the shrinking economy, IT departments have had to be creative in finding efficiencies in as many areas as they can, said Gordon Martin, president of Peak UpTime Inc., 823 S. Detroit Ave., Ste. 200.
“What we see are companies looking outside their own walls to secure the expertise they need so they can focus on more emergent business matters,” Martin said.
These IT companies have the breadth of service and a depth of knowledge and expertise so they can stay on top of technology trends, he said. Also, they are in a position to help clients assess and understand what type of implementation would best fit their IT environment.
“Productivity tools are also in high demand, such as unified communications and knowledge management,” Martin said.
Best of times
Running a business and overseeing IT is a tough task in the best of times. But in today’s environment — with flat spending flattening and the pressure to adopt new technologies growing — many organizations are finding themselves stretched to the limit. As 2010 unfolds, it’s clear that enterprises with a forward-thinking approach and solid grasp of technology trends will have a distinct competitive advantage.



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