The Petroleum Equipment Institute schedules its 2009 Service and Construction Managers Conference for March 19-21 at the Hyatt Regency St. Louis Riverfront in St. Louis.
The General Session at the conference will be delivered March 20 by business-growth expert Howard Hyden.
His presentation, “Customer Focus for Increased Profits,” will demonstrate the “power of looking” at the business through the eyes of the customer.
During the session, attendees will learn how to help their organization increase competitive advantage by becoming more customer-focused. Hyden, the president of the Center for Customer Focus and nationally recognized for his insightful approach to business strategy, will also present a Saturday, March 21 session entitled “Employee Motivation in Tough Times.”
Hyden has spoken to the International Development Research Council, Association of Professional Design Firms, Sales and Marketing Executives International, Rotary International and the National Association of Manufacturers.