Fayetteville Candle Company Sues Over Software Problems

A Fayetteville candle company has dragged a Georgia software company into court because a computer program allegedly doesn’t work as promised.

Hanna’s Candle Co., which sells its scented products to the likes of Wal-Mart and K-Mart, said when it hired Ross Systems Inc. of Atlanta, it thought it was getting a state-of-art program that would improve business, according to the lawsuit filed in U.S. District Court in Fayetteville.

Instead, Hanna’s said it ended up with a nightmare.

After the software project started, “it became apparent that Ross failed to deliver the software system it had demonstrated and promised during the sales process,” Hanna’s said in the lawsuit. “Ross intentionally misrepresented the capabilities of its software products, and suppressed material information about its software product to [Hanna’s] detriment.”

Hanna’s bought the program for $455,740, and, as of Oct. 12, had spent $642,000 and has been billed for another $129,000, the lawsuit said.

It is suing for deceit and deceptive trade practices and is seeking an unspecified amount of money.

A spokesperson for the company couldn’t be reached for comment.

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